Refund Policy

Nothing is charged during the 14-day trial. If you cancel before the trial ends, you are not charged at all. If you do not cancel, the trial converts into the paid plan you selected and the first payment is taken at that point.

Payments for monthly plans are not refundable, neither in full nor pro rata.

You can cancel a monthly plan at any time. After cancelling you are not charged again, and you keep full access until the end of the month you have already paid for.

For a yearly plan you may request a refund within 14 days of the first yearly payment. Submitting a request within this period does not guarantee a refund — all requests are reviewed on a case-by-case basis. We may approve a full refund, a partial refund, or decline the request depending on the circumstances, including how intensively the Service has been used.

To request a refund, email billing@coldfire-crm.com with your account email and a brief description of your reason. We'll respond within 2 business days.

Refunds are issued by Paddle to the original payment method and typically take 5–10 business days to process. If a refund is issued, access to your account and the Service will cease.

Yearly renewals are not refundable. You can cancel a yearly plan at any time before it renews; your access then runs until the end of the paid year.

The following payments are not refundable:

We reserve the right to decline refund requests where there is evidence of:

If you were charged in error, for example twice for the same period, contact us and the erroneous charge will be corrected regardless of the plan.

If you experience a persistent technical issue or a material defect that prevents you from using the Service as described, please contact our support team first so we can attempt to resolve it. If the issue cannot be resolved within a reasonable timeframe, we will review a refund in accordance with this policy and applicable law.

You can cancel your subscription at any time in the billing settings of the app. Cancellation takes effect at the end of the current billing period — no further charges will be made, and your access remains active until the period ends.

Your workspace data is retained for 60 days after the subscription has ended, and we remind you by email 7 days before deletion. You may reactivate during this window. After 60 days, the workspace data is permanently deleted; your user account stays.

We encourage you to contact us at billing@coldfire-crm.com before raising a chargeback or dispute with your bank or card issuer. Initiating a chargeback may result in temporary suspension of your account while the matter is reviewed. This does not affect your lawful rights to dispute a charge under applicable consumer protection rules.

Nothing in this policy limits your statutory rights. Where local law grants you additional or stronger rights, those always apply.

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from a contract concluded online within 14 days. At checkout you ask us to begin providing the Service immediately. Where the law provides for it, the right of withdrawal ends once the Service has been fully provided, and if you withdraw after the Service has begun you owe a proportionate amount for the period in which it was provided. To exercise a right of withdrawal, send an unambiguous statement to the contact address below.

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. We will notify existing customers of material changes via email at least 14 days in advance.

For any refund or billing questions, please contact us at billing@coldfire-crm.com. Our team is available Monday–Friday, 9am–6pm CET.